Shipping & Returns

Shipping:

Purchases made through kayak4life.ca will be sent via Canada Post at no charge if the amount of the pre-tax bill is more than C$150. Otherwise, a C$25 fee will be added to your bill if the shipping address is in Quebec, Ontario, New Brunswick, Nova Scotia and Prince Edward Island. A C$35 fee will be added for addresses in Canada but outside the provinces mentioned above.

Attention, objects of dimensions outside standards are excluded from this offer of delivery. If you wish to have an extraordinary item delivered, such as a kayak, canoe, SUP, toboggan, trailer, etc., please contact us by email at info.kayak4life@gmail.com, including your address and postal code, or by phone at 514-758-9035. We will then be able to evaluate the best method of transportation as well as the fees that will be attached.

We undertake to deliver your purchases within a reasonable time subject to the availability of carriers used by the shipper, who are solely responsible for the delivery of the products or services purchased. The risk of loss and the right of ownership of the good or service purchased are transferred to you when it is delivered to the carrier or if the goods cross an international border, this risk is transferred to you after the customs clearance.

In-person pickup of an online purchase must be done with a confirmed appointment. In this case, the risk of loss and the right of ownership of the purchased property are transferred to you when you take possession of it at our location.

 

Returns:

All used products are considered FINAL sale.

New products can be returned – if unused – within 30 days after the date of purchase. Please contact us by email or phone to verify the necessary steps. All return costs are the responsibility of the customer.